Australian Consumer Law

1. Overview

Australian Consumer Law (ACL) provides consumers with automatic rights when purchasing goods and services in Australia. These rights apply regardless of any additional warranties or policies offered by the store and cannot be excluded, restricted, or modified.

This information is provided to help customers understand their rights when purchasing products through our website.

2. Consumer Guarantees

Under Australian Consumer Law, consumers are entitled to certain guarantees when purchasing goods. Products must:

Be of acceptable quality
Be fit for their intended purpose
Match descriptions, images, and any samples provided
Be free from undisclosed defects
Be supplied with clear title

These guarantees apply in addition to any return or warranty arrangements provided by the store.

3. Major and Minor Failures

If a product has a major failure, consumers are entitled to choose a replacement or a refund. A major failure may include situations where:

The product is unsafe
The product differs significantly from its description or sample
The product is unfit for its normal purpose and cannot be easily remedied
A reasonable consumer would not have purchased the product had they known about the issue

If a product has a minor failure, the store may choose to repair the product within a reasonable timeframe. If the issue cannot be resolved, a replacement or refund may be provided in accordance with Australian Consumer Law.

4. Remedies and Compensation

Depending on the nature of the issue, remedies available under Australian Consumer Law may include:

Repair of the product
Replacement of the product
Refund of the purchase price
Compensation for reasonably foreseeable loss or damage

All remedies are provided strictly in accordance with Australian Consumer Law.

5. Exclusions and Misuse

Australian Consumer Law does not apply to damage resulting from misuse, accidents, unauthorised modifications, or failure to follow care or usage instructions.

Normal wear and tear or changes that do not affect product functionality are not considered faults under Australian Consumer Law.

6. Further Information

For further information about Australian Consumer Law, consumers may visit the Australian Competition and Consumer Commission (ACCC) website or seek independent legal advice.

7. Contact Information

If you have questions regarding your rights under Australian Consumer Law or require assistance with a product-related issue, please contact us using the details below:

Email: complaint@havengetden.com
Phone: +65 (810) 38380
Address: APT BLK 219 LOR 8 TOA PAYOH #08-645, SINGAPORE 310219, SINGAPORE
Business Hours: Monday to Friday, 9:00 am – 4:00 pm