Warranty Policy
1. Introduction and Scope
This Warranty Policy outlines the warranty coverage applicable to products purchased through our website. It applies to all customers who purchase products for delivery within Australia.
This policy is provided in addition to rights and remedies available under Australian Consumer Law, which cannot be excluded, restricted, or limited.
2. Warranty Coverage
The store provides a limited warranty covering manufacturing defects and faults in materials or workmanship under normal domestic use.
Unless otherwise stated on the product page, the standard warranty period is 12 months from the date of delivery.
This warranty applies only to the original purchaser and to products used in residential settings.
3. What Is Covered
Subject to assessment, the warranty may cover the following:
Structural defects resulting from manufacturing faults
Material defects that affect normal product use
Faults occurring under normal and intended usage conditions
Where a defect is confirmed, the appropriate remedy will be determined in accordance with Australian Consumer Law.
4. What Is Not Covered
This warranty does not cover:
Normal wear and tear
Damage caused by misuse, neglect, improper assembly, or improper maintenance
Damage caused by accidents, impact, or unauthorised modifications
Issues arising from commercial or non-residential use
Variations in colour, texture, or natural materials that do not affect functionality
Products that have been altered, repaired, or modified by unauthorised third parties are not covered under this warranty.
5. Warranty Claims Process
To submit a warranty claim, customers must contact us and provide the following information:
Order number or proof of purchase
Description of the issue
Clear photos or videos showing the defect
The support team will review the claim and may request additional information to assess the issue.
6. Remedies
If a warranty claim is approved, remedies may include:
Repair of the product
Replacement of the product or defective components
Refund, where repair or replacement is not reasonably feasible
The remedy provided will be determined in accordance with Australian Consumer Law.
7. Limitation and Consumer Rights
This Warranty Policy does not exclude, restrict, or modify any rights or remedies available under Australian Consumer Law.
Customers are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.
8. Changes to This Warranty Policy
The store reserves the right to update or amend this Warranty Policy at any time. Any changes will take effect once published on the website.
9. Contact Information
For warranty-related enquiries or to submit a warranty claim, please contact us using the details below:
Email: complaint@havengetden.com
Phone: +65 (810) 38380
Address: APT BLK 219 LOR 8 TOA PAYOH #08-645, SINGAPORE 310219, SINGAPORE
Business Hours: Monday to Friday, 9:00 am – 4:00 pm