Order Cancellation Policy

1. Cancellation Conditions

• Customers may request an order cancellation within 48 hours of order confirmation, provided the order has not yet entered processing, preparation, or been handed over to the courier.

• If an order is already being prepared for dispatch, has been shipped, or more than 48 hours have passed since confirmation, cancellation will no longer be available. In such cases, customers may follow the return and refund process after receiving the goods.

The store reserves the right to decline cancellation requests if the order has reached an advanced preparation stage or has already been transferred to the delivery service.

2. Cancellation Procedure

To request an order cancellation, customers must submit a request to us by email or contact us by phone.

The request must include the following information:

Order number
Proof of payment or transaction reference

Once the request is received, we will confirm receipt and advise whether the cancellation can be successfully processed based on the current order status.

3. Refund Method and Processing Time

After a cancellation request has been approved, refunds are typically processed within 1–5 business days.

Refunds will be issued using the same payment method selected at checkout.
The time required for the refunded amount to appear in the customer’s account depends on the processing timelines of the relevant bank or payment service provider.

4. Contact Information

For enquiries or assistance regarding order cancellations, please contact us using the details below:

Email: complaint@havengetden.com
Phone: +65 (810) 38380
Address: APT BLK 219 LOR 8 TOA PAYOH #08-645, SINGAPORE 310219, SINGAPORE
Business Hours: Monday to Friday, 9:00 am – 4:00 pm