These Terms and Conditions govern the use of our website and define the contractual relationship between the store and customers who purchase furniture and home-related products through the website.
By accessing the website or placing an order, customers confirm that they have read, understood, and agreed to these Terms and Conditions in full.
These Terms and Conditions are governed by the laws applicable in Australia, including Australian Consumer Law.
Certain features of the website, including order history and saved delivery information, may require customers to create a personal account.
Customers agree to provide accurate and current information and to update their details promptly if any changes occur.
Login credentials must be kept confidential. All activities carried out through a registered account are deemed to have been conducted by the account holder unless proven otherwise.
The store reserves the right to suspend or terminate accounts in cases of misuse, fraudulent behaviour, or breach of these Terms and Conditions.
To the extent permitted by law, the store is not responsible for losses arising from improper website use or the submission of incorrect information.
Product descriptions and images displayed on the website are presented with care. Minor variations in colour, texture, or dimensions may occur due to manufacturing processes or display differences and do not constitute defects.
All prices are displayed in the applicable currency and include applicable taxes, unless otherwise stated.
If a product becomes unavailable after an order has been placed, customers will be notified as soon as possible and offered an alternative where available or a full refund.
Prices and availability may be updated at any time without affecting confirmed orders.
Orders are placed through the online purchasing system available on the website. Submitting an order constitutes an offer to purchase.
A binding contract is formed only once an order confirmation email has been issued.
Accepted payment methods include:
American Express
Discover
JCB
Mastercard
Visa
All transactions are processed through secure, encrypted payment systems. Orders may be automatically cancelled if payment cannot be successfully completed or contains incorrect information.
After payment confirmation, orders are generally processed within 1–3 business days.
Processing Cut-off Date:
For more information, please refer to our Shipping Policy.
The store reserves the right to decline cancellation requests if the order has reached an advanced preparation stage or has already been transferred to the delivery service.
For more information, please refer to our Order Cancellation Policy.
Customers may submit a return request within 35 days of receiving their order.
Returned items must meet all of the following conditions:
Returns will not be accepted for items that show signs of use, damage, alteration, or missing packaging.
The store doesn’t offer direct exchanges because the goods are handled by external warehouses, stock levels vary, and every return requires quality checks, processing, and separate shipping.
For more information，please refer to our Return, Exchange, or Refund Policy.
Personal information is collected and used solely for order fulfilment, customer support, technical administration, and compliance with legal obligations.
These Terms and Conditions are governed by the laws of Australia.
In the event of a dispute, both parties agree to attempt resolution through good-faith communication. If no agreement is reached, disputes will be resolved through appropriate legal channels under Australian law.
For enquiries regarding these Terms and Conditions, orders, or website usage, please contact us using the details below:
Email: complaint@havengetden.com
Phone: +65 (810) 38380
Address: APT BLK 219 LOR 8 TOA PAYOH #08-645, SINGAPORE 310219, SINGAPORE
Business Hours: Monday to Friday, 9:00 am – 4:00 pm
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