This policy outlines the conditions, requirements, and procedures for returns and refunds of products purchased through our website.
All return and refund requests are handled by the store in accordance with applicable consumer protection requirements in Australia.
The store accepts returns only. Direct exchanges are not supported.
Due to inventory allocation, product variations, and distribution across multiple logistics locations, it is not possible to guarantee immediate replacement items.
Customers may return the received products and, if required, place a new order separately through the website.
Customers may submit a return request within 35 days of receiving their order.
Returned items must meet all of the following conditions:
Returns will not be accepted for items that show signs of use, damage, alteration, or missing packaging.
The store doesn’t offer direct exchanges because the goods are handled by external warehouses, stock levels vary, and every return requires quality checks, processing, and separate shipping.
Orders that have not yet entered processing may be cancelled within 48 hours of order confirmation, provided the order has not been dispatched. In such cases, a full refund will be issued.
If more than 48 hours have passed or the order has already been shipped, refunds will only be processed through the standard return procedure.
Refunds are issued only after returned items have been received and inspected by the store.
To initiate a return, customers must contact us by email and provide the following information:
Order number
Reason for return
Photos of the item (required for defective or damaged products)
Once the request is received, the store will provide further return instructions.
A return shipping label is included inside the parcel at the time of delivery and must be used when sending the item back. A digital copy of the return label may also be provided upon request.
After the returned items are received and verified, refunds will be processed within 1–5 business days using the original payment method.
If the return is due to personal reasons such as preference changes, size concerns, or unmet expectations, return shipping costs are the responsibility of the customer.
If the return is due to defective products or damage caused during transport, the store will cover all return shipping costs.
Refunds are generally issued using the same payment method used for the original purchase.
The time required for the refunded amount to appear in the customer’s account depends on the processing timelines of the relevant financial institution or payment service provider.
For return or refund requests, or for further assistance, please contact us using the details below:
Email: complaint@havengetden.com
Phone: +65 (810) 38380
Address: APT BLK 219 LOR 8 TOA PAYOH #08-645, SINGAPORE 310219, SINGAPORE
Business Hours: Monday to Friday, 9:00 am – 4:00 pm
loading
